You are welcome to raise a concern.

Whether it’s something that happened in a session, a misunderstanding, a booking issue or a concern about your privacy, you’re welcome to get in touch. You don’t need to decide whether it counts as a complaint.

You can email or call me with a brief outline and let me know how you’d prefer to talk. Please avoid sending detailed health information or records by ordinary email—we can agree on how to share those if needed. You’re welcome to have a support person with you.

I’ll listen, take your concern seriously and discuss what can happen next. You don’t have to continue working with me to raise a concern.

You don’t have to contact me first. If you would rather speak to someone outside the practice, you can contact the Victorian Health Complaints Commissioner.

Make a complaint to the Health Complaints Commissioner or call 1300 582 113.

The General Code of Conduct for general health service providers explains the standards that apply to this work.

For a concern specifically about Halaxy’s handling of your personal information, use the complaint details in Halaxy’s Australian privacy policy. For a question about information held by Rachel, see the privacy page.